Customer Service Representative, German-speaking

Job not on LinkedIn

🕒 April 7

🇬🇧 United Kingdom – Remote

💵 £14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Via

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

Via is a company that focuses on changing the way customers and eCommerce businesses build relationships through its mobile marketing tools. Initially, it began by assisting businesses in increasing their online visibility and engagement through software solutions, and later evolved into a conversational commerce platform designed to facilitate direct communication between businesses and customers on their preferred devices and networks.

📋 Description

• You will ensure the smooth daily operation of our services by providing telephone and email support • You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. • You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns • You will care for customer satisfaction and making sure that issues are resolved • You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

🎯 Requirements

• You speak fluent German (C2 or native) and English (C1 or C2) • You are a good communicator and able to always find the right tone in different contexts • You enjoy providing advice and support over the phone • You remain calm even in stressful situations and are able to develop creative solutions in real time • Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service • You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint • You are technology-savvy and enjoy working with modern IT tools.

🏖️ Benefits

• 100% work from home, as long as you’re based in England • State of the art hardware for you to perform your work worry free • The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most • 28 days of vacation days inclusive of public holidays