Senior Customer Success Manager

🕒 6 days ago

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VibeIQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🛒 Retail

👗 Fashion

💰 $6.3M Venture Round - Vibe IQ on 2024-06

SaaS • Retail • Fashion

VibeIQ is an AI-powered platform for merchandising, design, and product assortment planning targeted at brands and retailers. It provides a suite of products — Plan (data-driven line planning, assortment building, financial tracking), Board (visual mood boards and creative collaboration), and Showcase (interactive digital selling for B2B buyers) — plus a Product Data Platform that serves as the system of record. The platform includes native AI agents, an agent authoring layer, automated workflows, generative design capabilities (concept generation, recoloring, restyling, campaign imagery), retail visualization, PLM integration, APIs/SDKs, and an app store. VibeIQ aims to optimize product assortments before production/buying to reduce time-to-market, lower costs, and increase full-price sell-through. It is used by large enterprise brands and emerging companies in retail and fashion.

📋 Description

• Own a portfolio of enterprise retail customers, serving as their trusted advisor • Build and maintain strong executive and operational relationships • Conduct regular check-ins, QBRs, and strategic planning sessions • Project manage configuration updates for customers post go-live • Deliver tailored training tips and tricks based on custom setups • Track time and milestones for invoicing and internal reporting • Serve as the point of contact for escalations and issue resolution • Collaborate with Product and Engineering to communicate customer needs and close feedback loops • Maintain up-to-date documentation on customer environments • Own the renewal process and flag expansion opportunities to Sales • Monitor and improve customer health scores

🎯 Requirements

• 3–5+ years in Customer Success, Account Management, or Implementation roles (SaaS preferred) • Background in retail, wholesale, or fashion/apparel technology • Experience managing high-ACV customers ($50K+ ARR) • Strong project management skills (timelines, stakeholders, risks) • Excellent communication, collaboration, and customer empathy • Highly organized; able to track time and manage multiple concurrent accounts

🏖️ Benefits

• 401(k) • Health • Dental • Vision • 9 Paid Holidays per Year • Discretionary Time Off • Paid Parental Leave