Operations Monitor

Job not on LinkedIn

🕒 June 8

🇺🇸 United States – Remote

💵 $27 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📱 Media

🤝 Non-profit

Media • Non-profit

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• oversee, track, and alert on the stability and status of the 988 Lifeline • collect, analyze, distribute, and report on various data generated by the 988 series of networks • monitor, use, and advise on internal data reporting tools provided to the operations department by the 988 Lifeline data and technical teams • develop an internal timeline of additional reporting for operational needs and analysis • manage the integration of new and updated data tools into operational systems internally • alert appropriate 988 staff when an impact on network stability is observed • attend regular meetings with the 988 data team to stay abreast of internal changes • assist in the administration of 988 services over various technological modalities like chat, SMS, etc. • support the 988 Operations team with chat/text/voice testing • provide analytical support and recommendations for staffing resources to meet objectives • monitor Pause Code activations, and counselor status and review daily productivity by shift and individual counselors • assist with IT-related concerns by troubleshooting when necessary

🎯 Requirements

• interest in mental health/suicide prevention • familiarity with the nonprofit sector • experience with technology • data-driven approach to operational improvement and design • experience with developing and implementing data reports and tools • Bachelor's degree • excellent verbal, written, and computer skills • strong analytical skills • effective time management and organizational skills • ability to create work for self and identify areas of need and opportunity • strong customer-service orientation • ability to work cooperatively and effectively with others • flexibility and versatility in a changing work environment • intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint • advanced knowledge of Microsoft Excel • strong functional analytical skills (Tracking, Trending, and interpreting results) • process improvement skills in a call center environment • strong knowledge of call center metrics and systems

🏖️ Benefits

• medical • dental • vision • supplemental income insurance • employer paid disability insurance • employer paid life insurance • pre-tax FSA for medical and dependent care • 401K available