Technical Operations Associate

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October 28

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Vida Health

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Healthcare Insurance • Wellness • SaaS

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery. • Monitor file receipt and structure; troubleshoot schema mismatches or formatting issues. • Maintain mapping dictionaries and manage ingestion tracking to ensure SLA compliance. • Collaborate with Data Operations and Engineering to validate ingestion pipelines and surface file anomalies. • Own outbound file delivery setup including: client-specific data dictionary creation, report-generator YAML configuration, SFTP connection management and QA. • Run outbound data generation scripts and validate files against client specs. • Submit and manage PRs and coordinate with cross functional stakeholders as needed. • Coordinate with Product, Client Success, Engineering and Analytics to ensure readiness across all launch-related workflows. • Communicate clearly with both technical and non-technical stakeholders. • Participate in continuous improvement efforts for tooling, templates, and SOPs.

🎯 Requirements

• Bachelor’s degree in Health Informatics, Data Science, Business, Information Systems or a related field. • 1–3+ years of experience in data operations, analytics, health tech or implementation. • Advanced working knowledge of SQL and strong skills in Excel/Google Sheets required. • Experience using SFTP clients for secure file transfer, with the ability to navigate server directories, manage file permissions and support user access configurations. • Experience with dbt, GitHub workflows and YAML configurations preferred. • Familiarity with healthcare data domains—labs, claims, pharmacy (Rx) or medical billing workflows—is strongly preferred and will help accelerate success in this role.