Executive Customer Support – Administrative Virtual Assistant

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🕒 July 8

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Virtual Colleague Philippines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

Virtual Colleague Philippines is a Manila-based virtual assistant outsourcing company that connects businesses with trained remote Virtual Assistants, supported by BPO Team Leaders and Quality Analysts. They focus on creating work-from-home opportunities for skilled individuals while helping clients delegate routine tasks so they can concentrate on growing their businesses. Services include matching clients to appropriate virtual colleagues and providing ongoing support such as free monthly performance reviews to ensure quality and fit.

📋 Description

• Answer approximately 10–15 inbound customer and prospect calls per day • Respond to customer inquiries and provide basic information • Follow call scripts and processes • Qualify leads and gather customer information • Determine customer needs and route inquiries appropriately • Transfer calls to the correct franchise location when required • Schedule estimates and appointments • Review and route incoming opportunities to franchise partners • Document calls, inquiries, and customer interactions • Update and maintain CRM records and customer information • Track and follow up on leads • Monitor, prioritize, categorize, and respond to multiple inboxes • Escalate important matters to the appropriate team member • Filter calls and communications to protect executive time • Identify urgent and non-urgent matters • Provide administrative support, Google Sheets updates, documentation, follow-up coordination, internal communication support, and process improvements • Report directly to the office manager • Represent the Garage Floors 4 Less™ brand professionally

🎯 Requirements

• 1–3 years of work experience listed in the job details • Excellent spoken and written English skills • Strong English comprehension and ability to understand context and intent • Professional phone presence • Strong communication skills • Excellent attention to detail • Comfortable handling customer conversations • Strong computer skills • Ability to learn new systems quickly • Reliable internet connection and work setup • Ability to work EST hours consistently • Monday–Friday availability, 9:00 AM–3:00 PM Eastern Standard Time • Experience in customer service, receptionist, executive assistant, call center, appointment setting, lead qualification, CRM management, franchise support, or administrative assistance is advantageous • Familiarity with VoIP phone systems, Slack, WhatsApp, Google Workspace, Google Sheets, email systems, AI tools, and CRM systems is relevant to the role

🏖️ Benefits

• Approximately 2 weeks of onboarding and training • Training resources including call scripts, internal documentation, AI-assisted training materials, company processes, and CRM workflows • Client CRM training provided • Long-term position