VirtualStaffing
B2B • HR Tech • SaaS
VirtualStaffing is a company that specializes in offshore multilingual staffing solutions for businesses across various industries. They provide flexible support as an extension of their clients’ teams, helping organizations focus on their core business objectives. With over 1500 engaged employees and a range of services including inbound and outbound marketing, technical support, and virtual administration, VirtualStaffing aims to help small to medium businesses scale operations effectively while maintaining high-quality customer care.
11 - 50 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
Appointment Setter – Insurance Claims Intake
Job not on LinkedIn
12 hours ago
🇺🇸 United States – Remote
💵 $16 - $18 / hour
⏰ Full Time
🟢 Junior
📅 Appointment Setter
🚫👨🎓 No degree required
VirtualStaffing
B2B • HR Tech • SaaS
VirtualStaffing is a company that specializes in offshore multilingual staffing solutions for businesses across various industries. They provide flexible support as an extension of their clients’ teams, helping organizations focus on their core business objectives. With over 1500 engaged employees and a range of services including inbound and outbound marketing, technical support, and virtual administration, VirtualStaffing aims to help small to medium businesses scale operations effectively while maintaining high-quality customer care.
11 - 50 employees
🤝 B2B
👥 HR Tech
☁️ SaaS
📋 Description
• Handle inbound calls from leads generated through legal outreach campaigns (web, email, SMS). • Conduct outbound follow-up calls to re-engage unconverted leads or confirm scheduled appointments. • Guide callers through a structured eligibility script and accurately capture responses. • Schedule qualified claimants with the appropriate legal professionals using the designated platform. • Record and update call outcomes, dispositions, and detailed notes in the CRM system. • Ensure compliance with call-handling protocols, data privacy, and confidentiality standards. • Consistently meet or exceed productivity and quality KPIs (e.g., maintaining an Average Handle Time under 15 minutes). • Escalate complex or non-routine calls in accordance with defined procedures.
🎯 Requirements
• Minimum of 1 year of experience in a call center, appointment setting, or customer service role. • Strong background in both inbound and outbound call handling (preferred). • Familiarity with insurance, legal, or healthcare sectors is an advantage. • Proficiency with CRM systems and scheduling platforms.
🏖️ Benefits
• Job Benefits
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