Customer Success (CS)

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November 25

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Vision ADS - Tráfego e Performance

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B2B • Media

Vision ADS - Tráfego e Performance is a performance-focused digital marketing agency that builds predictable, scalable demand-generation systems for local businesses. They specialize in paid traffic management on Facebook, Instagram and Google Ads, optimizing the full sales funnel to increase qualified leads and conversions for companies that already generate over R$50k/month. The agency emphasizes measurable sales results over vanity metrics, offers continuous performance optimization, and holds Google Partner and Meta Buying Professional certifications with 5 years' experience and R$1. 8M+ invested in campaigns.

1 - 10 employees

🤝 B2B

📱 Media

📋 Description

• Client Relationship Management: Develop and maintain strong, positive relationships with clients to ensure their satisfaction and retention. • Client Onboarding: Manage the onboarding process for new clients, ensuring a smooth and efficient transition to our services. • Briefing Management: Coordinate and optimize project briefings, ensuring that client needs are understood and met by our team. • NPS Surveys: Conduct Net Promoter Score (NPS) surveys to evaluate and continuously improve customer satisfaction. • Continuous Improvement: Identify opportunities to improve processes and the customer experience, implementing proactive improvement strategies. • CRM Monitoring: Oversee and optimize CRM usage, both internally and in collaboration with clients' sales teams. • CRM Implementation: Assist clients' sales teams with the implementation and effective use of CRM tools. • Vision ADS Methodology: Monitor the development and application of our methodology, ensuring it is effectively implemented and followed. • Demand Management: Support the organization and management of requests from micro clients, ensuring their needs are addressed efficiently and effectively. • Communication with Support Teams: Coordinate and follow up with support teams, ensuring projects progress as planned and communicating status updates to leadership. • Documentation: Manage the submission of documents and spreadsheets, ensuring all relevant information is accessible and organized.

🎯 Requirements

• Previous experience in customer success or project management roles. • Strong communication and interpersonal skills. • Ability to manage multiple accounts and projects simultaneously. • Ability to work proactively and autonomously. • Familiarity with CRM tools and project management practices. • Experience in digital marketing is a strong plus.