Cleaning and Restoration Operational Manager

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Voda Cleaning & Restoration

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B2C • B2B

Voda Cleaning & Restoration is a full-service residential and commercial cleaning and disaster-restoration company that provides carpet, tile & grout, upholstery and air duct cleaning plus emergency water, fire/smoke, storm damage restoration and mold remediation. They offer 24/7 emergency response, IICRC-certified technicians, eco-friendly cleaning products, and franchise locations across the United States, with thousands of 5-star reviews and a focus on rapid, professional recovery and customer satisfaction.

11 - 50 employees

Founded 2009

👥 B2C

🤝 B2B

📋 Description

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with OSHA safety standards. • Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services. • Conduct quality control inspections to ensure adherence to IICRC standards and company protocols. • Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations. • Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards. • Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training. • Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction. • Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators. • Assist in developing and implementing new procedures to streamline operations and improve service delivery. • Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order. • Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

🎯 Requirements

• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations • Proven experience in team management and leadership roles • Strong organizational, communication, and customer service skills • Ability to work in a fast-paced, hands-on environment, handling multiple projects at once • Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

🏖️ Benefits

• Competitive salary • Bonus based on performance • Health insurance • Training & development