Onboarding Analyst

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November 24

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Vonage

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Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Ensure smooth operation of all processes relating to customer onboarding & product registration; guiding customers as required • Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the onboarding processes, communicating effectively in writing and verbally • Proactively respond to internal and external customer queries in a timely manner • Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate • Manage set up activities in several dashboard systems, for our customers to go live with some of our products • Help us transform and automate our manual processes into a best in class onboarding experience

🎯 Requirements

• Fluent in English • Degree educated. Bachelor’s degree required, preferably in Business • Technically savvy. You’re always thinking of ways to improve our way of working with the latest technology • A junior project manager, with exceptional ability to balance competing priorities • Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines • Customer focused, always thinking about how to improve tools and customers for your internal and external customers • Collaborative and friendly. You excel at communicating with diverse stakeholders • A problem solver. You proactively identify gaps and challenges, pitching solutions • Comfortable in a fast pace, global & multicultural environment • Top notch JIRA and Salesforce skills • Experience in a tech company • Familiarity with G-Suite.

🏖️ Benefits

• Sponsorship is not available. • Legal authorization to work in Mexico is required.