Vonage
Telecommunications • SaaS • Artificial Intelligence
Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).
1001 - 5000 employees
Founded 2001
📡 Telecommunications
☁️ SaaS
🤖 Artificial Intelligence
💰 $225M Post-IPO Debt on 2014-08
Telco Fraud Analyst
Yesterday
Vonage
Telecommunications • SaaS • Artificial Intelligence
Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).
1001 - 5000 employees
Founded 2001
📡 Telecommunications
☁️ SaaS
🤖 Artificial Intelligence
💰 $225M Post-IPO Debt on 2014-08
📋 Description
• Proactively detect, investigate and prioritize fraud incidents across Vonage’s communication platforms • Monitor customer accounts and traffic usage to identity anomalies, suspicious behavior, and emerging fraud patterns • Conduct deep dive analysis and make actionable recommendations to support fraud prevention, detection, and mitigation strategies • Research and validate suspected cases of traffic abuse, account compromise, or policy violations • Collaborate with cross-functional teams (products, engineering, compliance, customer support) to strengthen fraud controls and prevent recurrence • Provide timely incident response for urgent fraud activity, ensuring rapid containment and effective communication to stakeholders • Sharing fraud insights and trends with leadership to inform strategy and improve customer trust
🎯 Requirements
• 3+ years of experience in the telecommunications industry (SMS, Voice, messaging operations, number management, or related areas). Exposure to fraud, risk, or service assurance is a plus • Degree-level education or equivalent professional experience in telecommunications, operations, risk, data analysis, or similar fields • Foundational understanding of fraud or risk concepts (e.g., suspicious activity, traffic anomalies, abuse patterns), with an interest in developing deeper expertise in fraud prevention • Familiarity with industry tools and data platforms (Excel, dashboards, analytics tools). Experience with fraud detection systems or AI/ML solutions is a bonus • Ability to analyze operational or traffic data to identify trends, irregularities, or potential issues; comfortable learning new tools and techniques as needed • Clear and proactive communicator, capable of summarizing findings and collaborating with both technical and business stakeholders • Willingness to work one weekend day (Saturday or Sunday) as contractually agreed
🏖️ Benefits
• No sponsorship available • Legal authorization to work in the USA required
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