Customer Support

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide education and assistance to internal and external customers • Address complex and escalated customer concerns related to changes within the company • Respond to routine and complex inquiries from members, doctors, clients, and consumers • Utilize in-depth knowledge of policies, procedures, and medical terminology • Maintain and organize correspondence • Recommend updates to online knowledge management tools as needed

🎯 Requirements

• Two to four years of customer service experience handling complex issues in a high-volume environment • One year taking ACD calls within a call center environment • Demonstrated effective written communication skills including business writing, grammar, and punctuation • Demonstrated ability to work independently and within a team with minimal supervision • Demonstrated ability to effectively communicate and/or coach with all levels of employees • Excellent problem-solving, critical thinking, and effective negotiation skills • Ability to work at a computer at least 90% of the time

🏖️ Benefits

• Eligible bonuses and commissions • Healthcare insurance • Drug-free workplace • Pre-employment substance abuse testing