Sales Support Specialist

🕒 Yesterday

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Proactively support servicing and account administration for clients, partners, brokers, and consultants • Support and create administrative sales activities associated with qualifying and quoting to prospects, the installation of new clients, changes to existing clients, processing renewals, and open enrollment • Support relationships with clients by establishing and maintaining strong internal relationships with account managers, sales personnel, and other key business partners • Provide administrative support for client development plans and assigned projects that support strategic objectives, communication, growth, and retention • Communicate and coordinate client requirements and needs with business partners • Support the implementation and intake requests of new clients • Verify client administrative requirements are met, documented, and business partners involved understand and agree to the requirements • Maintain working knowledge of existing and new products/services • Effectively utilize the sales automation system to maintain current client and prospect records and data • Identify problematic issues and offer alternative approved solutions • Coordinate with other departments and the account team to resolve client issues • Prepare collateral and conduct open enrollment presentations for the sales team, clients, and client members

🎯 Requirements

• Two years of customer service or client service experience • Ability to quickly learn the company’s products and service offerings and internal systems • Ability to manage multiple concurrent account implementations and business issues • Understanding of business objectives and the business environment • Work within an agile environment, demonstrating a proven ability to adapt to change quickly • Excellent interpersonal, written, and verbal communication skills • Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources • Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files • For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

🏖️ Benefits

• Eligible bonuses and commissions