Customer Success Advisor

Job not on LinkedIn

November 6

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Vyne

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Vyne serves the health services ecosystem – wherever providers, patients, and payers interact. We connect disconnected data to help create a more complete and accurate picture - with the individual patient at the core.

201 - 500 employees

📋 Description

• Establish consultative and trusted relationships with customers by leveraging Vyne’s product offerings and RCM best practices while guiding them to increased utilization and expansion of Vyne’s products • Proactively analyze leading churn indicators and ensure tech and high-touch activities are deployed at the right time during the customer journey to increase utilization and reduce attrition • Identify upsell opportunities by discovering customer’s current needs and processes to drive customer expansion while increasing Monthly Recurring Revenue (MRR) • Build and expand customer relationships while increasing customer referenceability through positive reviews, case studies, testimonials, etc. • Elicit customer feedback and document details and examples of the voice of the customer to be shared with leadership • Drive and demonstrate the value a customer is receiving in quarterly business reviews • Proactively pursue opportunities to expand use cases and deliver additional value to grow the assigned book of business • Communicate with customers to meet short and long-term needs while assessing customer satisfaction and escalate any areas of concern to the appropriate teams • Document client activity in Vyne’s CRM. • Track and optimize customer retention metrics, including retention, utilization, cSat, NPS, etc. • Other duties as assigned

🎯 Requirements

• Bachelor’s degree with a minimum of 2 years of relevant experience or equivalent experience in customer success, sales, business development, or account management • Strong customer success values and passion for solving problems and improving the customer journey • Strong emotional intelligence and empathy skills to handle stressful situations with professionalism • Analytical and process-oriented skills to prioritize customer touchpoints • Dedication to meeting and exceeding individual targets and team goals • Experience in making data-driven decisions that improve customer satisfaction and increase efficiency • Excellent written, verbal, and interpersonal skills • Salesforce and G Suite product knowledge preferred • Engaging training and coaching skills required • Team player contributing to a positive, uplifting, and supporting work environment • Goal-driven, flexible approach to ongoing changes, coachable, and accountable • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. • High level of integrity and dependability with a strong sense of urgency and results-orientation.

🏖️ Benefits

• None specified