B2C Appointment Setter

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October 11

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Spoon

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HR Tech • Recruitment • eCommerce

Spoon is a recruitment agency that specializes in connecting businesses with top remote talent from Latin America and the Philippines. The company streamlines the hiring process for various roles, including tech, healthcare, finance, and customer service, while helping organizations save on costs associated with domestic hiring. Spoon manages every aspect of recruitment from candidate sourcing to onboarding, ensuring that businesses can scale efficiently without compromising on quality.

51 - 200 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

🛍️ eCommerce

📋 Description

• Calling all leads that opt-in to ads on Facebook or Instagram • Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it • Creating follow up tasks in the CRM • Booking appointments, rescheduling, and cancelling • Calling no-shows to get them back on the calendar • Communicating with hair stylists regarding client requests and scheduling needs • EOD Reporting • Weekly Duties • Weekly Review Meeting • Understand KPI targets, collaborate on ideas for improving them

🎯 Requirements

• **Language:** Advanced English & Spanish (bilingual). • **Location:** Based in Latin America with • **Sales Experience:** Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections. • **Communication:** Confident, articulate, and friendly on the phone; extroverted personality. • **Emotional Intelligence (EQ):** Able to read tones, detect hesitation, and proactively address it. • **Process-Oriented:** Detail and process-oriented, capable of following instructions and SOPs. • **Problem-Solving:** Ability to resolve edge case scenarios independently and overcome objections • **CRM Literacy:** Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus. • **Internet:** Fast and reliable internet and back up in case of outages • **Computer:** Minimum 6 GB RAM (8-16+ GB preferred), with a mouse. Second monitor preferred • **Preferred Qualifications** • 1 year+ sales experience. • Salon/beauty service industry familiarity (or any B2C appointment-based service business experience). • Personal interest in beauty/self-care industry. • Experience dealing with female clientele • AI literacy, specifically with AI agents or AI-powered tools for business/sales applications

🏖️ Benefits

• 100% Remote – work from anywhere. • Opportunity to work closely with a growing company • Collaborative and creative work environment • Competitive salary: Base salary range is $1,000-$1,400 per month plus attractive commission structure based on successful appointments completed, and performance bonuses.