walter services
B2B • Enterprise
walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.
1001 - 5000 employees
Founded 1956
🤝 B2B
🏢 Enterprise
Project / Quality Manager, Customer Support
November 5
🗣️🇩🇪 German Required
walter services
B2B • Enterprise
walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.
1001 - 5000 employees
Founded 1956
🤝 B2B
🏢 Enterprise
📋 Description
• Planning, coordination and independent implementation of predominantly digital projects • Ensuring quality and achievement of objectives in all ongoing projects • Measuring service quality, identifying improvement potentials and developing appropriate measures in close coordination with relevant departments • Analyzing and optimizing support processes, the customer journey, the e‑commerce presence and the ticketing system
🎯 Requirements
• Completed degree or comparable qualification (e.g., in Communication, Digital Business, Project Management, Humanities, Customer Service Support) • Initial experience in project management • Independent working style and hands-on mentality • Excellent German skills, spoken and written (C2) and very good English skills
🏖️ Benefits
• Permanent employment contract with prospects – opportunities to develop into multiple areas • Success together: you’ll join a great team that enjoys working together and demonstrates strong cohesion • Growing together: we believe this only works with an openly practiced feedback culture • Looking for variety? We offer a workplace that fits your life: at our office, remotely, or hybrid • We value cultural diversity, social openness and genuine equal opportunities. That’s why we foster a tolerant and appreciative working environment.
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