Client Onboarding Manager, Bilingual

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Waste Logic Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🤝 B2B

🔧 Hardware

B2B • Hardware

<Waste Logic Inc. > is a Canada-based provider of managed waste and recycling services for businesses, offering sustainability programs, waste audits and assessments, and customized waste-management plans. They supply and service waste equipment like balers and compactors (rental or purchase), use bin-monitoring technology and a customer portal to collect waste-stream data, optimize service frequency, centralize invoicing, and report on waste diversion to help clients save costs and improve sustainability outcomes.

📋 Description

• Lead, coach, and develop the Client Onboarding team. • Oversee client onboarding from contract execution to successful implementation. • Manage project timelines, onboarding activities, and service launches. • Drive client satisfaction and onboarding performance metrics. • Act as the escalation point for onboarding-related issues. • Partner with Sales, Account Management, Finance, Operations, Sustainability, and Customer Experience teams. • Improve onboarding processes, documentation, and operational efficiencies. • Monitor KPIs, onboarding risks, CRM data integrity, and team performance.

🎯 Requirements

• 5+ years of experience in onboarding, implementation, customer success, account management, or project management. • 2+ years of people leadership experience. • Strong project management, organizational, and stakeholder management skills. • Experience leading process improvement and change initiatives. • Strong analytical, problem-solving, and communication abilities. • Proficiency with Microsoft Office and CRM platforms (HubSpot, Salesforce, or similar). • Preferred Bilingual in English and French. • Experience in a B2B service environment. • Experience managing client implementations or onboarding programs.

🏖️ Benefits

• Competitive salary and bonus opportunity • Comprehensive health and dental benefits • RRSP matching program • Professional development and career growth opportunities • A collaborative, innovative, and growing organization