WATI
Artificial Intelligence • API • SaaS
WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.
11 - 50 employees
Founded 2021
🤖 Artificial Intelligence
🔌 API
☁️ SaaS
Customer Success Manager
Job not on LinkedIn
September 25
WATI
Artificial Intelligence • API • SaaS
WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.
11 - 50 employees
Founded 2021
🤖 Artificial Intelligence
🔌 API
☁️ SaaS
📋 Description
• Own a portfolio of high-value clients and build strong, lasting relationships with decision-makers and stakeholders. • Lead quarterly business reviews (QBRs) and regular check-ins to understand client goals, review product usage, and identify success opportunities. • Drive renewals by proactively managing contract timelines and ensuring customer satisfaction and ROI. • Identify and execute expansion opportunities by aligning Wati’s offerings with evolving customer needs. • Provide actionable insights and benchmarking data to help clients evaluate their performance, uncover opportunities, and guide strategic decisions. • Be the customer’s advocate within Wati—working closely with product, support, and onboarding teams to ensure customer feedback is heard and acted upon. • Educate clients on new features, best practices, and use cases to maximize product adoption and success. • Maintain accurate customer health scores, renewal and expansion forecasts, and activity tracking in CRM tools. • Support new initiatives and contribute to building scalable success playbooks and processes.
🎯 Requirements
• 6+ years of experience in customer success, account management, or consulting roles in SaaS or tech companies. • Proven track record of managing customer relationships, driving renewals, and expanding accounts. • Strong business acumen with the ability to understand client objectives and translate them into actionable plans. • Excellent communication and presentation skills, with experience leading business reviews and executive-level conversations. • Highly organized with a proactive and consultative approach to customer engagement. • A growth mindset, collaborative nature, and a genuine passion for helping customers succeed. • Excellent communication skills in English (mandatory). Proficiency in Malay and/or Mandarin is highly preferred. • Experience using CRM tools (HubSpot, Salesforce, etc.). • Nice to have: Experience working with Shopify merchants, WhatsApp Business API, or CRM/MarTech tools.
🏖️ Benefits
• Be part of a fast-paced, global team shaping the future of conversational commerce. • Work with talented teammates across continents who value transparency, curiosity, and customer obsession. • Opportunity to grow with the company and take on increasing responsibility as we scale. • Remote work
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