IT Systems Administrator

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Wealthsimple

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💳 Fintech

🏦 Banking

💸 Finance

🔥 Funding within the last year

💰 $393M Series E - Wealthsimple on 2025-10

Fintech • Banking • Finance

Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.

📋 Description

• Administer core collaboration systems (e.g.Google Workspace, Slack, Notion, DocuSign or other IT business applications) by owning the product development of these tools and managing the queue of requests. • Coordinate with internal teams and vendors to facilitate high-priority incident resolution. • Communicate clearly with requesters on status, timelines, and resolutions in line with Service Level Agreements (SLAs). • Identify recurring issues, inefficiencies, and manual processes through ticket trends and user feedback. • Drive continuous improvement initiatives to enhance system usability, reliability, and data quality. • Explore automation and orchestration opportunities using tools like Workato or AI-assisted workflows to create end-to-end system flows. • Monitor and maintain system health, adoption and cost efficiency. • Support system implementations and enhancements by assisting with testing and validation, feature rollouts and upgrades, and in-house product development projects. • Partner with business teams to improve how systems support operational workflows and ensure tools are aligned with our security standards.

🎯 Requirements

• 5 years of experience administering SaaS platforms (e.g.Google Workspace, Slack, Notion, DocuSign, or other IT business applications) • Experience working within an ITSM or ticket-based support model. • Familiarity with APIs, integrations, and cross-system data flows. • Strong problem-solving skills with a structured approach to troubleshooting and continuous improvement. • Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. • Self-motivated, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

🏖️ Benefits

• Top-tier health benefits and life insurance • Long-term group savings with employer match, through Wealthsimple for Business • 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year • 90 days away: work outside Canada for up to 90 days per year • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS