Service Operations Specialist – Telecommunication

Job not on LinkedIn

October 28

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Lumos

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Non-profit • Charity • Social Impact

Lumos is dedicated to realizing every child's right to a family by transforming care systems around the world. The organization shed light on the root causes of family separation, such as poverty, conflict, and discrimination, and advocates for government reforms to support families. Lumos fights against the harmful impact of institutional care on children, aiming to reunite them with their families and communities through strategic initiatives and support.

51 - 200 employees

Founded 2010

🤝 Non-profit

🤲 Charity

🌍 Social Impact

📋 Description

• Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites. • Conducts advanced OTDR traces & fiber characterization. • Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.). • Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc. • Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment. • Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades. • Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

🎯 Requirements

• 5-7 years’ Fiber or Telecom industry experience required. • High School Diploma or equivalent required. • Valid, fully unencumbered Driver’s License required. • Must reside within 30 minutes’ driving distance of assigned reporting location. • Committed to continuous learning & process optimization. • Strong verbal and written communication skills. • Experience interacting directly with customers to troubleshoot. • Safe driving record. • Experience using MS Office Suite. • Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607). • Experience maintaining power equipment, including rectifiers, batteries, and generators. • Ability to read & understand cross-connects for fiber LCC cabinets & splitters. • Extensive experience with advanced GPON and fiber-based services & equipment. • Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware. • Proficient in IP subnetting. • Supports the development of Operations Service Technicians on the team.

🏖️ Benefits

• Comprehensive health, dental, and vision coverage. • Competitive compensation packages, including bonus options for eligible positions. • Paid Time Off & Paid Holidays. • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). • 100% employer-paid life and disability insurance. • Employee Assistance Program (EAP) with access to professional support for life’s challenges. • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. • Wellness program offering education and cash incentives for gym attendance and nutrition programs. • Employee referral bonuses. • Discounts on Lumos Fiber Internet for employees who live in our service areas.