System Analyst, Yardi – Prior Yardi Systems Technical Experience Required

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Welltower™ Inc. (NYSE:WELL)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

🏠 Real Estate

🧘 Wellness

Real Estate • Wellness

Welltower™ Inc. (NYSE:WELL) is an S&P 500 real estate investment company focused on seniors and wellness housing across the United States, United Kingdom, and Canada. The company owns and operates a portfolio of over 2,000 seniors and wellness housing communities positioned at the intersection of housing and hospitality, emphasizing vibrant rental communities for older adults. Operating as an operating company within a real estate structure, Welltower leverages disciplined capital allocation, data science, and an end-to-end operating platform (the Welltower Business System) to drive long-term per-share growth and superior operating results.

📋 Description

• Support technical administration of the Yardi Voyager system across the organization in the respective modules • Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices • Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date • Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes • Collaborate with functional teams and consultants to ensure alignment with system best practices • Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff • Contribute input to the system roadmap and future platform enhancements • Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives • Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements • Research, analyze, and help resolve software issues in collaboration with the yardi product support team and our internal yardi helpdesk • Provide technical support to property operators • Assist in monitoring system stability and usage • Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements • Maintain documentation of user permissions, menus, and system security settings • Support compliance with internal audit and IT controls • Stay current on Yardi system updates and communicate relevant changes to internal stakeholders • Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes • Coordinate with 3rd party vendors to support system roadmap and technical deliverables • Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance • Help maintain the data dictionary and support efforts to ensure master data integrity • Identify opportunities for automation and assist in implementing process improvements using data insights

🎯 Requirements

• Bachelor's degree in computer science, information technology, or related field, or equivalent work experience • Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity • 3-5 years of experience in technical support, help desk, or IT roles • Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) • Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems • Relevant certifications (ITIL, Help Desk Management) are a plus • Agile, Six Sigma, or PMP certification strongly preferred • Strong technical writing and editing skills • Proficient level knowledge of Yardi integrations including the use of APIs, file transfer and the Yardi ETL tool • Experience building custom reports in Yardi and supporting YSR • Experience with Microsoft SQL queries is required.

🏖️ Benefits

• Competitive Base Salary + Annual Bonus • Generous Paid Time Off and Holidays • Employee Stock Purchase Program – purchase shares at a 15% discount • Employer-matching RRSP Program • Tuition Assistance Program • Comprehensive and progressive Medical/Dental/Vision options • Professional Growth