Customer Service Specialist

🕒 June 29

🏈 Alabama, Maine, +3 more states – Remote

🏈 Alabama – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🏰 Missouri – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Answer inbound calls and respond to emails with a professional attitude • Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance • Troubleshoot and guide customers through WEX online platforms and mobile applications • Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution • Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines • Maintain accurate, detailed records of all interactions within the CRM (Salesforce)

🎯 Requirements

• High School Diploma or GED • Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office • Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime • Must successfully pass a background check

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement