Customer Experience Agent, French Speaker

September 10

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Whatnot

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Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

📋 Description

• Interact with buyers and sellers with a customer-first attitude ensuring a positive experience • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users • Work with other departments to troubleshoot, research and resolve open questions • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience • Drive process improvement, order management, and problem solving to ensure timely delivery and issue resolution

🎯 Requirements

• 2+ years of support experience handling email and/or chat services • Weekend availability required • Fluent in English and French, with an understanding of the French Market • Understanding of Ecommerce and Marketplace operations • Experience with customer-facing systems like Zendesk, Kustomer, or Intercom • Obsession with customers / being customer first / serving customers • Proactive problem-solver and process-improver • Knowledge of Collectibles is a plus • Bachelor's degree preferred • Previous start-up experience is a plus • Location: Republic of Ireland (application asks if currently located in the Republic of Ireland and about visa sponsorship)

🏖️ Benefits

• Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break) • Health Insurance options including Medical, Dental, Vision • Work From Home Support: Home office setup allowance • Monthly allowance for cell phone and internet • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave: 16 weeks of paid parental leave + one month gradual return to work • Offers Equity