Customer Experience Agent

August 8

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Whatnot

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Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

📋 Description

• The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. • Interact with buyers and sellers with a customer first attitude ensuring a positive experience. • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users. • Work with other departments to troubleshoot, research and resolve open questions. • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

🎯 Requirements

• Weekend availability required. • 2+ years of Support experience handling email and/or chat services. • Understanding of Ecommerce and Marketplace operations. • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. • Obsession with customers / being customer first / serving customers. • Proactive problem-solver and process-improver. • Knowledge of Collectibles is a plus. • Bachelor's degree or college experience preferred. • Previous start-up experience is a plus.

🏖️ Benefits

• Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care Benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work