Software Engineer, Customer Experience

October 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $162k - $260k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Whatnot

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Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

📋 Description

• Build new user-facing experiences • Scale internal infrastructure • Design intelligent AI-powered automations to help solve thousands of customer issues per hour • Lead solutions end to end • Translate ambiguous business problems into clear technical solutions and drive delivery and experimentation • Involve creative problem-solving to balance development speed, product impact, and technical excellence.

🎯 Requirements

• 5+ years of full-time software engineering experience in high growth startups • Bachelor’s degree in Computer Science, a related field, or equivalent work experience. • Backend Expertise: Proven track record of building end-to-end product experiences and scaling high-scale backend systems. Experience with Python, Elixir, and/or Postgres is a plus. • Ownership Mindset: Own projects holistically from inception to production and beyond. You are known for shipping high-quality products and platform level initiatives fast. • Product Instinct: Excel at translating user needs to effective technical solutions. • Problem Solving: Thrive in ambiguity and tackle challenging problems with creativity and autonomy. • Team Leadership: Proactively improve the team environment and foster inclusive, supportive team culture.

🏖️ Benefits

• Generous Holiday and Time off Policy • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.