Implementation Specialist

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Wicket

WebsiteLinkedInAll Job Openings

11 - 50 employees

The Wicket facial authentication platform is a privacy-first, integrated solution that enables sensational event experiences for fans, guests, and employees with frictionless touchpoints that delight users and strengthen security for sports venues, live events, and credentialed facilities.

📋 Description

• Conduct thorough requirements discovery sessions with clients to understand their business processes, challenges, and goals for implementing the web solution. • Analyze client requirements and determine the best configuration and customization options within the web platform. • Collaborate closely with clients to translate their business requirements into actionable implementation plans, ensuring alignment with industry best practices and platform capabilities. • Leverage in-depth knowledge of tools and technology to configure and customize the web platform to meet client needs effectively • Produce workflow diagrams, data flow maps, integration diagrams, and feature specifications as part of the customer implementation documentation. • Lead the configuration of patterns and templates within the web solution to deliver an optimal user experience, while meeting the customer’s business needs. • Work closely with cross-functional teams, including project management, product, data, and customer support, to ensure seamless integration of the configured solution into the client's environment. • Document functional and technical requirements for development by translating client needs into clear, well-scoped user stories, acceptance criteria, and implementation notes for internal teams. • Consult with external vendors and third-party providers to plan, design, and guide integrations with the Wicket Web™ solution, ensuring alignment on data flows, responsibilities, and technical constraints. • Collaborate with the Customer Experience team to manage tasks and priorities across client implementations. • Work closely with client stakeholders and technical teams to define integration requirements, including data mapping, API usage, and the end experience for users. • Collaborate with cross-functional teams, including product development, to implement and test integration solutions, ensuring seamless interoperability between systems. • Create client-specific user acceptance testing (UAT) plans and instructions, including test scenarios, expected outcomes, and validation steps for configured solutions and integrations. • Partner with clients during UAT to clarify requirements, triage issues, and ensure feedback is incorporated into final implementation outcomes. • Act as a technical liaison between clients, external vendors, and internal product and development teams to support successful integration delivery and issue resolution. • Develop and maintain documentation, including user guides, FAQs, and training materials, to support clients throughout the implementation process. • Lead training sessions for client stakeholders to ensure a clear understanding of the configured solution and its capabilities.

🎯 Requirements

• 2 - 3 years experience working in an implementation role with an enterprise SaaS product • Experience in website product implementations, or a professional services delivery capacity • Strong experience working with the WordPress Content Management System, including Gutenberg blocks • Clear, confident communicator who can translate between technical and non-technical audiences, both written and verbal • Strong facilitation skills for discovery workshops, UAT walkthroughs, and stakeholder alignment sessions • Strong documentation discipline, with the ability to produce structured, reusable implementation artifacts • Sound technical knowledge • Comfort juggling multiple client implementations and shifting priorities without losing detail or quality • The ability to work independently and as part of a team • Strong analytical and problem-solving skills • Excellent organizational and time management skills • Detail-oriented

🏖️ Benefits

• Competitive salary • Competitive health benefits (dental, vision, paramedical, prescriptions, out-of-country care) • Annual wellness stipend towards gym memberships, fitness equipment, sports fees, etc. • Annual professional development stipend and dedicated time for professional development • Paid vacation time, paid personal “life leave” and your birthday off