Windward Risk Managers
201 - 500 employees
💼 Consulting
⚖️ Legal
📣 Marketing
Consulting • Legal • Marketing
Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.
Customer Service Escalation Specialist
🕒 July 11
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Windward Risk Managers
201 - 500 employees
💼 Consulting
⚖️ Legal
📣 Marketing
Consulting • Legal • Marketing
Windward Risk Managers is a risk management and insurance services company that partners with insurance carriers and agents to provide homeowners, condominium, renters, DP3 & landlord insurance products and claims management. They offer agent-facing resources, carrier partnerships, and customer-facing quoting and claims support aimed at streamlining the insurance purchase and claims process and improving service quality and turnaround times.
📋 Description
• Manage escalated phone calls transferred by the front-line customer service team • Analyze and make decisions on escalated endorsements • Assess policy reinstatement opportunities for accounts canceled because of non-payment • Respond to and triage emails from internal departments, making appropriate decisions • Provide written responses to customer questions and concerns • Assist in conducting quality reviews of customer service calls and related transactions • Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience • Evaluate system performance and suggest improvements to increase efficiency and effectiveness • Provide operational support during severe weather events • Perform other duties and projects as needed
🎯 Requirements
• Valid Florida Insurance License (2-20 or 20-44) • High school diploma is required; college education is preferred • Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting • Bilingual in English and Spanish is preferred • Experience or education in training and procedural documentation is a plus
🏖️ Benefits
• Florida Residency Requirement: Applicants must currently reside in the State of Florida to be considered for this position.
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