Customer Success Manager, AI

3 days ago

Apply Now

Receive Emails with Similar Jobs

Wing Assistant

WebsiteLinkedInAll Job Openings

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Responsible for handling end to end pipeline management from pre-demo to implementation • Create relationships with customers to identify their potential needs and qualify their interests and viability to drive sales. • Move leads through the sales funnel by performing active follow-ups via calling, texting, emailing, and Linkedin • Conduct sales demos to provide an in-depth demonstration of our service, software, and value proposition to leads • With any free time, make outbound calls, prospect new leads, enroll them into automated sequences on LinkedIn and other platforms, send out inMails. • Take a keen interest in understanding our customer segments and their needs in order to effectively convert them into paying customers • Maintain all contacts/leads/opportunities and record all sales activities in the CRM • Collaborate with sales executives to ensure the company's goals and targets are met. • Call customers who did not get through the entire onboarding process, and help them get started. • Demonstrate the product and its features to customers, explain concepts, benefits, differences between competitors, answer technical and integration questions, be able to remember multiple demonstration "scripts" for the multiple products we have on offer • Be creative about coming up with solutions for clients in response to their integration issues, use tools like Zapier to help clients resolve complex integration needs • Help customers with technology support issues as they arise, helping them with setting up their product experiences • "Wear a lot of hats", as needed - you may sometimes have to do things outside the scope of your role to ensure customer satisfaction • Respond to inbound calls, chats, texts, etc. from customers.

🎯 Requirements

• At least 1 year of sales related experience at a SaaS company • A hunter mentality • Competitive by nature and a desire to win • Natural curiosity to understand the customers and their business • Deep willingness to learn, and interest in AI and generative technologies • Tech savvy, creative, knowledgeable of B2B software, automations, etc. • Knowledge of, or willingness to learn about complex automation software, prompt engineering, APIs • A “do not take no for an answer” mindset • Strong work ethic • Strong attention to detail • An efficient and clear communicator • An eagerness to learn and contribute to the growth of the Sales Development Team • The ability to work independently but know what it takes to meet or exceed your goals • A growth mindset and belief in getting 1% better each day. You know that feedback and coaching will help accelerate your growth. • You are organized, thorough, and complete tasks appropriately in a timely manner • The willingness to grow with the company, potentially into a senior or leadership role as time progresses • High levels of ownership - you will need to have a high degree of ownership to succeed in this role: someone who is a self-starter, self-motivating, and able to drive results without micromanagement.

🏖️ Benefits

• Work on a 100% remote team that's spread across the globe • Be a part of an early growing sales team at an early stage, high-growth company • Opportunity to rapidly escalate to a more senior level, or to management • Access to our physical office space in Metro Manila during opening hours • Rapid learning in the space of AI • Competitive compensation • Flexible PTO • HMO is available