Team Leader – Property Manager

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November 6

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Optimal

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B2B • Healthcare • Media

Optimal is your mission critical digital marketing partner. Our proprietary data, groundbreaking technology, and innovative performance marketing solutions deliver winning results for brands, campaigns, and causes. We provide comprehensive digital media solutions designed to capture attention, drive action, optimize campaigns, and boost ROI across various digital channels. With expertise in healthcare, consumer marketing, and political campaigns, Optimal effectively leverages audience data and analytics to meet the specific needs of diverse industries, ensuring measurable results with a focus on performance and purpose.

201 - 500 employees

🤝 B2B

📱 Media

📋 Description

• Responsible for managing work quality and efficiency for a portfolio of U.S Based Real Estate Investment and Property Management Clients and their assigned Team members. • Review timely log-in and log-out on time tracking app as well as timely submission of end of shift reports. • Review end of shift reports for accuracy, work volume, capacity to complete more tasks, and coordination between team members if there are multiple virtual assistants working on the same team. • Serve as the point person for team members to ask questions about both work and personal-related issues. • Mentor team members and review work as needed. • Oversee on-boarding and training of new team members and other staff as required. • Provides ongoing training to the department. • Develop training materials and various forms. • Maintain monthly cadences for clients and prepare monthly team member productivity reports for management, and other reports, as needed. • Coordinate updates, write procedures, and develop templates as needed. • Exercise authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. • Understand and adhere to the Companys risk and regulatory standards, policies and controls following the Companys Risk Appetite. • Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. • Identify risk-related issues needing escalation to management. • Complete other related duties as assigned. • Record client-related training with assigned team members. • Develop client-specific training material for each client. • Ultimately, as the Team Leader, you should lead by setting a good example, engaging the team to achieve goals, ensuring smooth team operations, and pushing the team towards meeting our KPIs.

🎯 Requirements

• 5 years in a real estate or property management role using property management software (Appfolio, Buildium, Yardi, Rent Manager, etc.) • Experience completing both Tenant & Maintenance Coordination as well as leasing-oriented tasks. • 1-2 years in a leadership role with added responsibilities reporting to management • Sense of ownership and pride in your performance and its impact on the companys success • Able to work and make decisions with minimal supervision • Great interpersonal and communication skills • Team player, driven, proactive, detail-oriented, calm under pressure, empathetic

🏖️ Benefits

• 10 Paid Time Off • 6 Paid Holidays (Philippines) • HMO after 6 months