Technical Account Manager, Portuguese Speaker

September 13

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Wiz

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Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Plan and execute strategies to drive customer adoption and use of the Wiz platform • Provide strategic and hands-on technical guidance throughout onboarding to operationalization • Serve as primary liaison for technical questions or escalations, collaborating with Support, Product Management, and Engineering • Run workshops to help customers unlock full value of the Wiz platform • Develop trusted advisor relationships and establish regular cadence with stakeholders from practitioners to C-level, focusing on increasing adoption, ensuring retention, and fostering satisfaction • Help customers develop Success Plans outlining goals and KPIs and provide guidance to achieve them • Measure customer KPIs and report those internally and externally • Identify and address technical issues and manage technical escalations with Engineering and Support • Advocate for customer needs across departments and provide insights on new Wiz features • Program manage account escalations and collaborate with Sales and Renewal teams to secure contract renewals • Identify opportunities for expanding Wiz usage across the customer’s organization and maintain up-to-date product knowledge • Continuously monitor news related to new and emerging cloud security threats and grow knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners)

🎯 Requirements

• 3+ years of experience in technical customer facing roles (Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer) • Strong understanding of cloud services, architectures, and security best practices; CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred • Familiarity with container technologies (Docker, Kubernetes) and related security considerations • Strong problem-solving skills and ability to troubleshoot complex technical issues • Proven track record building and maintaining relationships with enterprise clients, driving customer success, exceeding performance targets • Excellent communication and interpersonal skills; ability to engage with stakeholders at all levels • B.S. in Computer Science, Engineering, or similar field, or equivalent experience • Fluent Portuguese and English • Legal right to work in the UK without visa sponsorship