Dispatcher/Router

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Communicate with WM drivers to assist with problem resolution while on route • Handle incoming service orders and direct drivers • Resolve residential, commercial, and roll-off service issues • Interact with customer service, sales, route managers, mechanics, and other operational staff • Use WM proprietary software to manage same-day ticket routing • Prepare all routes for the next day • Dispatch drivers based on customer needs, driver locations, loads, cost, and customer satisfaction • Optimize routes with sites and the service department • Determine daily driver staffing levels • Assign routes and service tickets throughout the day and for the next day • Manage route actions and ensure route completion • Handle incoming calls and emails from customer service and sales • Manage pickup and delivery requests for container movements within the market area • Communicate with customers while drivers are on site to resolve service delays • Troubleshoot delivery and pickup problems • Ensure same-day service on missed pickups by managing routing and tracking driver movement

🎯 Requirements

• High School Diploma or G.E.D. • 6 months of relevant work experience in a team setting • Ability to communicate to several areas effectively • Ability to multitask in a fast-paced work environment • Excellent organizational skills • Must live and work in Canada • Some travel, up to 15%, may be required • Additional or specialized training in transportation, logistics, or a similar area of study preferred • Customer service experience in a call-center environment preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability coverage • Stock purchase plan • Company matching on a RRSP • Paid vacation • Paid holidays • Paid personal days • Training and development opportunities • Opportunities for career growth • Overtime opportunities • Modern equipment and technology • Stable, year-round employment