WM
10,000+ employees
Founded 1968
📦 Logistics
🏗️ Construction
🏠Manufacturing
đź’° Post-IPO Debt on 2023-07
Logistics • Construction • Manufacturing
WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.
Senior Dispatcher/Router Combo, Commercial
🔥 2 minutes ago
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WM
10,000+ employees
Founded 1968
📦 Logistics
🏗️ Construction
🏠Manufacturing
đź’° Post-IPO Debt on 2023-07
Logistics • Construction • Manufacturing
WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.
đź“‹ Description
• Communicates back and forth with WM Drivers to assist with problem resolution while on route. • Handles incoming service orders, directs drivers, and resolves service issues. • Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). • Uses WM proprietary software to enter ticket information and track activity. • Works with routing specialists, route managers, and the service department to optimize complex routes. • Dispatches drivers to calls as they are received, balancing cost and speed of response. • Fields incoming calls from customers, and e-mails from customer service and sales department. • Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. • Records and documents information from Drivers and distributes to appropriate departments. • Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues. • Serves as point person for manager; coordinates projects and other tasks as necessary. • Delegates work in managers absence. • Serves as an escalation point for other Dispatchers in the department. • Train new Dispatchers.
🎯 Requirements
• High School Diploma or G.E.D (accredited). • 2 years Minimum of previous dispatching experience (in addition to education requirements). • Additional or specialized training in transportation, logistics, or similar area of study preferred. • Customer service experience in a call-center environment preferred.
🏖️ Benefits
• Competitive total compensation package • Medical, dental, vision, life insurance • Short-term disability • Stock purchase plan • Company matching on RRSP • Paid vacation, holidays, and personal days
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