Sales Operations Associate – Strategic Accounts

🕒 2 days ago

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Logo of Wolseley Canada Inc.

Wolseley Canada Inc.

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🚗 Transport

eCommerce • Retail • Transport

Wolseley Canada Inc. is a leading distributor in Canada specializing in plumbing, HVAC/R, waterworks, and industrial products and services. With over 200 branches and 2,500 associates, Wolseley Canada offers comprehensive solutions and technical support for contractors and municipalities. Wolseley Express, the company's eCommerce platform, facilitates easy purchasing of their broad product range. The company places significant emphasis on customer service, technical support, and a robust national supply network that ensures timely delivery of products across the country. Additionally, Wolseley operates various showrooms to display kitchen, bath, and other fixtures, further enhancing their market presence in the plumbing and HVAC sectors.

📋 Description

• Managing the day-to-day tasks and administrative needs of our business operations • Assisting the Strategic Accounts team in all areas of business operations • Analyzing and evaluating operational performance metrics and resources, as well as plotting metrics against the team’s operational plans and strategic goals to ensure alignment and focus • Developing and maintaining standard reporting measures to facilitate reporting and analysis that will aid in the evaluation of operational initiatives and drive operational efficiency • Recommending action plans based on the analysis of all sales operational reporting, with the goal of improving customer experience and operational efficiency • Understanding and assessing the changing needs of the business, analyzing the impacts of change, and capturing requirements needed to initiate a change • Prioritizing initiatives based on business needs and requirements, monitoring deliverables, and ensuring timely completion of projects • Effectively communicating insights and plans to cross-functional team members and management • Communicating actionable, data-driven insights that improve decision-making capabilities • Creating, implementing, and monitoring standard operating procedures to support strategic customer SLAs • Identifying business areas that can be improved to increase profitability, efficiency and strengthen business processes and communicate findings to help implement change

🎯 Requirements

• Excellent planning, organizational, and time management skills • Self-motivated, highly organized and process oriented • Exceptional analytical and conceptual thinking skills • Must be creative with the ability to develop new ideas and innovative solutions, as well as demonstrate skill and passion for problem solving and operational excellence • Experience in Wholesale Distribution as it relates to Plumbing, HVAC/R, Waterworks, Industrial would be an asset • Must have strong business acumen • Knowledge of AS400 system would be an asset • Proficient with Microsoft Office • Experience with Visio would be an asset

🏖️ Benefits

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment. • Career development and training opportunities • Life insurance, disability and wellness program • Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution • Paid vacation and sick time and day off on your birthday! • Bonus programs that include annual performance and profit sharing • Employee discounts on top brands of plumbing and HVAC/R products • Education reimbursement for employees • Employee referral program • Safety shoe reimbursement

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