IT Operations Engineer

Job not on LinkedIn

November 5

Apply Now

Receive Emails with Similar Jobs

Workcare

WebsiteLinkedInAll Job Openings

SaaS • HR Tech • B2B

Workcare is a SaaS platform and consultancy that helps organizations measure and improve workplace climate and prevent psychosocial risks (RPS). It provides online, profile-adapted questionnaires, intuitive analytics and reporting (including content for the DUERP), and connects clients with experts for tailored action plans and training. Workcare is aimed at HR teams, managers, consultants and QHSE leaders to support quality of work life (QVT) and organizational engagement.

1 - 10 employees

Founded 2014

☁️ SaaS

👥 HR Tech

🤝 B2B

📋 Description

• Provide high quality customer focused service for WorkCare staff • Assist with technology rollouts and explore new technologies • Maintain high quality performance of current and future technologies • Interface with end users providing support and troubleshooting technology related issues and requests • Troubleshoot hardware and software errors by running diagnostics and documenting problems and resolutions • Install, maintain, and configure hardware and software systems according to company standards • Coordinate and assist with high priority incidents and problem management lifecycle • Contribute to building and maintaining knowledgebase documentation • Perform hands-on assistance with hardware deployment, maintenance, troubleshooting, and software installation • Collaborate with IT team and inter-departmentally • Assist with IT equipment inventory, procurement, lifecycle, and e-waste processing • Participate in team projects enhancing service quality or efficiency

🎯 Requirements

• Bachelor’s degree is preferred • Minimum of 3-4 years of hands-on experience in computer hardware and software technologies • Certifications relating to AWS, Microsoft, or ITIL is a plus • Knowledgeable of software as a service • Intermediate knowledge of local and wide area networking • Experience with O365 Admin center, MS Teams, Exchange online, SharePoint online, Intune, OneDrive, PowerShell, Antivirus technologies, Windows Server 2019/2022, Networking, AWS, Azure, desktop virtualization • Experience with Service Desk ticketing tools (SysAid, Zendesk, ServiceNow or equivalent) • Multi-Factor Authentication

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • Critical illness insurance • Health Savings Account (HSA) • Health Reimbursement Account (HRA) • Flexible Spending Account (FSA) • Life and disability insurance • Employee Assistance Program (EAP) • 401K plan • Legal and identity theft coverage • Pet insurance