Workiy Inc.
11 - 50 employees
Founded 2008
đź’Ľ Consulting
đź“Ł Marketing
🛍️ eCommerce
Consulting • Marketing • eCommerce
Workiy Inc. is a global digital solutions company specializing in comprehensive services for web and mobile application development, digital marketing, and cloud transformation. With a focus on tailored technology solutions, Workiy aims to empower businesses by enhancing their digital presence through innovative strategies including custom software development, UX/UI design, and enterprise application management. The company operates with a client-centric approach, showcasing extensive expertise in various technologies such as Drupal, Shopify, and Salesforce, promoting efficient business operations and enhanced user experiences.
Processing Center Advisor
Job not on LinkedIn
đź•’ April 8
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Workiy Inc.
11 - 50 employees
Founded 2008
đź’Ľ Consulting
đź“Ł Marketing
🛍️ eCommerce
Consulting • Marketing • eCommerce
Workiy Inc. is a global digital solutions company specializing in comprehensive services for web and mobile application development, digital marketing, and cloud transformation. With a focus on tailored technology solutions, Workiy aims to empower businesses by enhancing their digital presence through innovative strategies including custom software development, UX/UI design, and enterprise application management. The company operates with a client-centric approach, showcasing extensive expertise in various technologies such as Drupal, Shopify, and Salesforce, promoting efficient business operations and enhanced user experiences.
đź“‹ Description
• Process applications for childcare-related programs and services • Assess client eligibility • Respond to client inquiries • Ensure accurate and timely delivery of program services • Research documentation, policies, and procedures to resolve client issues • Interpret policies, procedures, and program guidelines accurately • Provide empathetic, client-focused service in a fast-paced, high-volume environment
🎯 Requirements
• Minimum 3 years of customer service, client support, retail, or administrative experience • Minimum 2 years of experience researching documentation, policies, or procedures to resolve client issues • Minimum 3 years of experience working in a fast-paced, high-volume environment • Minimum 3 years of experience prioritizing multiple tasks while meeting deadlines with a high level of accuracy • Experience handling confidential and sensitive information professionally • Experience in program administration, benefits administration, case management, or eligibility assessment • Experience supporting government, public sector, or social benefit programs • Previous call center or contact center experience • Experience working with multiple software applications and databases simultaneously • Strong analytical, organizational, and problem-solving skills • Excellent verbal and written communication skills • Ability to interpret policies, procedures, and program guidelines accurately • Demonstrated ability to provide empathetic and client-focused service
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