French Customer Service Advisor

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November 14

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Workster

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B2B • Recruitment • Customer Service

Workster is a recruitment platform focused on matching candidates with diverse job opportunities across various industries. With a commitment to boosting international careers, Workster partners with leading companies in sectors like technology, customer service, and business process outsourcing to help individuals find their next big career move. The platform emphasizes multilingual support and remote work options, catering to a global workforce.

11 - 50 employees

🤝 B2B

🎯 Recruiter

📋 Description

• Provide outstanding customer support in French via phone, email, and live chat for a well-known global brand. • Assist customers with queries about orders, products, account information, deliveries, and troubleshooting. • Guide customers through processes and resolve issues efficiently and empathetically. • Follow established procedures for escalation when necessary and ensure follow-up until resolution. • Accurately record and manage customer interactions in the CRM system. • Maintain high standards of quality and service in line with company values. • Collaborate with team members and supervisors to ensure continuous improvement and customer satisfaction. • Achieve individual and team performance goals related to quality, productivity, and customer experience.

🎯 Requirements

• Fluent in French (C1 or above) – written and spoken. • Good English skills (B1 or higher) for internal communication and training. • Excellent communication, active listening, and problem-solving abilities. • Customer-focused, empathetic, and resilient approach. • Basic computer skills and comfort working with multiple digital tools. • Previous experience in customer service, retail, hospitality, or call centres is an advantage (not required). • Reliable internet connection and a quiet workspace (for work-from-home applicants). • Eligibility to live and work legally in Greece.

🏖️ Benefits

• Permanent full-time contract (40 hours/week) with long-term career opportunities. • Competitive basic salary plus monthly bonuses based on performance. • Paid, comprehensive training and continuous support from a friendly team. • Option to work in a modern Athens office or fully remotely from anywhere in Greece. • Private medical insurance from day one of employment. • Meal allowance provided via a prepaid card (tax free). • Multicultural, inclusive, and supportive work environment where your initiative and ideas count. • Assistance with relocation to Athens available for non-local candidates. • Clear path for professional growth with access to internal job opportunities.