Customer Success Coordinator

November 15

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Logo of Worldly

Worldly

Enterprise • Compliance • SaaS

Worldly is a leading provider of sustainability intelligence solutions for brands and manufacturers. The company helps businesses develop and scale sustainability programs by delivering real data about their supply chain, products, and operations. Worldly's platform includes tools for tracking factory impacts, ensuring regulatory compliance, and understanding product impacts through standardized frameworks like the Higg Index. Their services support environmental and social performance assessments, ESG reporting, and supply chain transparency. Worldly's clients benefit from improved visibility into their supply chains and actionable insights to enhance their sustainability performance and comply with emerging regulations.

51 - 200 employees

🏢 Enterprise

📋 Compliance

☁️ SaaS

📋 Description

• Manage and maintain detailed record keeping of our customers’ supplier/vendor lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis • Compile, verify accuracy, and sort information according to priorities to prepare source data for software platform import • Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output • Import data to our platform and CRM, on behalf of customers • Send templated emails on behalf of customers • Store completed work in designated locations and perform backup operations • Respond to queries for information and access relevant files • Comply with data integrity and security policies

🎯 Requirements

• Data entry work experience (preferred) • Experience with MS Office and data programs • Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc. • Accuracy and attention to detail is essential • Propensity to problem-solve proactively, and find solutions for potential problems or errors that have been identified • Ability to concentrate for lengthy periods and perform accurately with adequate speed • Excellent knowledge of correct spelling, grammar and punctuation • Experience with HubSpot or other CRM technologies will be especially beneficial • Experience with Slack and Asana • 1+ years of technical SaaS environment product support experience • Bachelor's degree • Knowledge of retail supply chains • Interest in ESG reporting

🏖️ Benefits

• Comprehensive benefits offerings. 100% employee premium covered by Worldly. • Growth Opportunities • Equipment Stipends • Unlimited PTO • Paid company holidays

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