Healthcare Customer Service Representative

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🕒 June 13

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Manage a high volume of inbound customer calls with a patient and friendly demeanor. • Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries. • Accurately document all customer interactions and details in their Salesforce CRM system. • Efficiently problem-solve in real-time while conversing with customers and taking notes. • Escalate complex issues to the appropriate internal teams when necessary. • Assist new clients with the onboarding and setup process. • Answer frequently asked questions and guide customers to relevant resources.

🎯 Requirements

• Prior experience in an inbound customer service role (phone-based). • High proficiency in both spoken and written English. • Demonstrated ability to multitask effectively, including typing and navigating systems during calls. • A patient, empathetic, and confident communication style. • Experience in a healthcare, Medicare, or medical device setting is highly preferred. • Familiarity with supporting elderly or Medicaid patient populations is a significant advantage.

🏖️ Benefits

• Full-time 100% remote position. • The client offers a competitive compensation package and the opportunity to be part of a mission-driven company that values its team members and their impact on patient lives.