Manager, Human Data Operations

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🔥 46 minutes ago

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x.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🔌 API

💰 $10M Series B on 2017-08

Artificial Intelligence • API

x. ai is a company focused on developing advanced artificial intelligence technologies, specifically through their Grok language models. They offer an API that allows developers to build on their Grok foundation models, which are characterized by state-of-the-art reasoning capabilities. The company is running a public beta program to encourage the use of their API and provides free credits for developers during this period. Their recent release, Grok-2, showcases their cutting-edge advancements in AI language models. x. ai also provides career opportunities for roles related to AI engineering and research, particularly in reasoning and data.

📋 Description

• Own end-to-end quality and delivery for critical Human Data projects while ensuring accuracy, consistency, and guideline adherence at scale. • Lead, coach, and grow a team of Team Leads and AI Tutors (full-time and contractors), including performance management, career development, and talent pipeline building. • Manage a globally distributed workforce spanning multiple employment types (full-time employees and contractors), fostering strong collaboration and consistent standards across time zones. • Collaborate closely with Members of Program Staff, Go-to-Market teams, and Engineering teams to understand model needs and translate them into clear data requirements and labeling strategies. • Define and continuously improve operational standards, annotation guidelines, taxonomy, and quality assurance processes. • Drive efficiency and scalability by identifying and resolving bottlenecks, implementing process improvements, and leveraging metrics/KPIs to track performance (e.g., send-back rate, tutor utilization, lead time). • Recruit, hire, and develop top talent while maintaining a high-performance, meritocratic culture with strong accountability. • Build and iterate training programs, certification processes, and onboarding systems for new team members and leaders. • Act as the voice of the tutors while connecting Team Leads with Human Data Engineers to drive continuous improvement. • Report on program status, risks, and outcomes to senior leadership while fostering cross-functional alignment.

🎯 Requirements

• 2+ years of people leadership experience, including managing Team Leads or equivalent managers • Proven track record delivering high-quality operations at scale (e.g., in data annotation, AI training/evaluation, content quality, operations, or similar domains) • Basic understanding of AI/ML concepts and how high-quality training data impacts model performance • Familiarity with project management tools such as Notion, JIRA, Linear, or Axiom

🏖️ Benefits

• Equity • Comprehensive medical coverage • Vision insurance • Dental coverage • Access to a 401(k) retirement plan • Short & long-term disability insurance • Life insurance • Various other discounts and perks • Health insurance for eligible U.S. based positions • Paid sick leave for eligible U.S. based positions