First-Level Support Consultant

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September 16

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Xideral

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B2B • SaaS • Education

Xideral is an expert company with over 20 years of experience in software management and talent development. They offer flexible and customized IT solutions, including services such as staff augmentation, software development, headhunting, and training. Xideral's mission is to close the talent gap by providing accessible training programs and leveraging their extensive network in the technology sector.

201 - 500 employees

Founded 2004

🤝 B2B

☁️ SaaS

📚 Education

📋 Description

• Analyze and troubleshoot software issues to maintain optimal system performance. • Collaborate with cross-functional teams to enhance system functionality and user experience. • Document and communicate findings and solutions effectively to stakeholders. • Provide guidance and training to team members on tools and troubleshooting techniques. • Stay updated with industry trends and best practices to continuously improve support processes.

🎯 Requirements

• Minimum 3 years of professional experience in application support or related roles. • Intermediate proficiency in SAP Sales and Distribution (SD). • Knowledge of Incident Management and ServiceNow is recommended. • Bachelor’s degree or equivalent experience. • Fluent in English (Advanced, C1). • Proactive, responsible, empathetic, and collaborative team player.

🏖️ Benefits

• Agradable salario + Prestaciones Premium • Performance bonuses, grocery coupons, and savings are found. Aguinaldo, premium vacations, and vacations paid SGMM Medical insurance, family, and Life insurance.