Activation Analyst – Mid Level

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October 28

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Yapp

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HR Tech • SaaS • B2B

Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.

11 - 50 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Make calls to registered clients to keep the relationship active and identify opportunities to advance them along their journey. • Send messages via WhatsApp for engagement, support, and guidance on next steps. • Conduct client trainings to ensure they understand and use the platform efficiently. • Analyze and monitor CRM metrics, identifying areas of concern and opportunities for improvement. • Track generation of tenant leads for clients, providing support when needed. • Monitor the tenant screening process, ensuring speed and clarity in resolving questions. • Oversee contract generation, ensuring all steps are completed correctly and on time. • Actively participate in routine team meetings, contributing insights and operational updates. • Report bugs and instabilities found in client workflows, collaborating with the product team for quick solutions. • Provide direct support for contract conversion with a focus on customer success.

🎯 Requirements

• Bachelor’s degree completed or in progress in Administration, Marketing, Communications, Commercial Management, or related fields. • Experience in customer service, customer relationship, or support roles, especially at digital companies, fintechs, proptechs, or startups. • Experience with CRM tools (such as RD Station, HubSpot, Pipedrive, or similar). • Experience with onboarding, training, or managing the customer journey is a plus. • Digital maturity and ease navigating multiple tools and internal systems. • Familiarity with CRM workflows for tracking funnels and client statuses. • Comfortable using tools like Google Workspace, Slack, and others. • Strong written and verbal communication (especially via WhatsApp and calls). • Organized, able to handle multiple interactions in a structured manner. • Ability to drive the pace of the customer journey, encouraging progression through flow stages. • Consultative approach with the ability to identify engagement and conversion opportunities.

🏖️ Benefits

• Remote work (home office) • Opportunity to work at a growing startup