Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
11 - 50 employees
👥 HR Tech
☁️ SaaS
🤝 B2B
Customer Success Analyst
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
11 - 50 employees
👥 HR Tech
☁️ SaaS
🤝 B2B
📋 Description
• Manage a portfolio of active clients in the real estate sector • Ensure continuous use of the platform • Conduct periodic check-ins to identify needs and opportunities • Monitor usage metrics, account health, and engagement • Identify operational bottlenecks for clients and propose solutions • Collect and route feedback to the product team
🎯 Requirements
• Experience in customer service, Customer Success, or customer support, preferably in the real estate sector • Knowledge of metrics such as NPS and cross-selling and up-selling strategies • Proficiency with CRM tools • Ability to interpret engagement, usage, and retention data • Experience with the customer journey, leading meetings, and providing consultative follow-up
🏖️ Benefits
• Flexible working arrangements • Ongoing support
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