Yelp
1001 - 5000 employees
Founded 2004
🍽️ Food & Beverage
🏨 Hospitality
📣 Marketing
Food & Beverage • Hospitality • Marketing
Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.
Entry Level IT Helpdesk Technician
Job not on LinkedIn
🔥 36 minutes ago
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Yelp
1001 - 5000 employees
Founded 2004
🍽️ Food & Beverage
🏨 Hospitality
📣 Marketing
Food & Beverage • Hospitality • Marketing
Yelp is a platform that connects people with great local businesses, allowing users to write and share reviews of a variety of services including restaurants, boutiques, salons, dentists, mechanics, plumbers, and more. With approximately 155 million cumulative reviews contributed by users, Yelp enhances the consumer experience by bringing traditional word-of-mouth recommendations online.
📋 Description
• Respond to assigned Helpdesk tickets and provide solutions for reported customer problems • Identify, troubleshoot, and resolve hardware and software problems or escalate issues when required • Use phone, chat, and inbound ticket queue to handle global employee IT service requests • Monitor internal ticketing system notifications for proactive response and communication of outages or system downtime • Participate in Helpdesk team projects and ensure completion on time and to specifications • Triage support requests, resolve issues, and escalate issues to appropriate teams • Provide tech support to Yelp offices worldwide and customer support to employees across regions
🎯 Requirements
• Excellent customer service skills with a collaborative attitude • Willingness to learn new technologies or working knowledge of Google Apps, Office 365 for Mac and PC, Active Directory, software-based telephony, Jira Service Desk, SSO, and related tools • Familiarity with writing technical documentation • Action-oriented approach with a strong understanding of ticket process, workflow, and queue management • Ability to work independently and within a team environment • Ability to prioritize and address multiple tasks in a dynamic, high-paced work environment • Previous helpdesk experience is an asset • Must be located in Canada's Eastern time zone
🏖️ Benefits
• Compensation range of $53,000–$65,000 • Option to be fully remote within Canada’s Eastern time zones • Yelp's five star benefits (details linked in the posting) • Reasonable accommodations for individuals with disabilities in the job application process
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