Salesforce Administrator

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October 17

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Ylopo

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Real Estate • AI • Marketing

Ylopo is a digital marketing platform specializing in AI-driven lead generation, follow-up, and database management tailored for real estate agents. The platform offers tools like AI Text + Voice, dynamic video ads, branded websites, and CRM integration to help real estate professionals generate and nurture leads efficiently. Ylopo's suite of features aims to bring buyers and sellers back to custom sites and maximize clients' success in closing deals. It also integrates seamlessly with CRMs and offers transparency on budget spending through its Mission Control dashboard.

11 - 50 employees

🏠 Real Estate

📋 Description

• Providing daily support and administration of Salesforce, users and processes through incident management tool including user licenses assignments, bulk data updates, quick fixes • Gathering, documenting, and analyzing business requirements • Developing high level and detailed design documentation • Handling a variety of Salesforce End User support and enhancement requests that vary drastically from new access to sophisticated system issues requiring deeper investigation • Analyzing root cause of incidents reported by end users and designing solutions that operates efficiently, minimizes or eliminates support effort to allow for more valuable enhancements and functionality work • Performing systems monitoring and health checks and release updates • Documenting and prioritizing numerous tasks, projects, and training • Handling and recording all work items in Jira and related systems including configuration changes • Monitoring, implementing, and improving data quality and integrity • Understanding, maintaining, and updating system interface requirements • Opening, monitoring, and raising system issues to Salesforce or collaborating with team for solutions • Tracking and communicating system changes, enhancements, issues, and status to users • Identifying the best solutions with preference to maximizing out of the box functionality and configuration over custom development where possible • Performing quality Salesforce development when needed, that operates efficiently with little to no increase in support efforts

🎯 Requirements

• Minimum of 2 yrs Salesforce administration experience • Certified Salesforce Advanced Administrator • Extensive experience executing Salesforce setup administration and enhancements • Advanced experience with Salesforce including, omni-channel and live chat • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules, flows, workflows, role hierarchy, communities • Able to apply the out-of-the-box function to provide solutions for flow, reporting, and enhanced solutions • Solid background with customer service support, handling/managing tickets • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures requiring minimal supervision • Excellent oral and written communication skills • Ability to handle and prioritize multiple critical projects with high attention to detail • Driven, proactive, and has a sense of urgency • Demonstrate ability to analyze complex data and communicate complex technical analysis to technical and non-technical audiences • Experience with Service Cloud • Experience with Pardot (Account Engagement) • Experience with Salesforce apps and related integration (such as Zoom, DocuSign, RingDNA, Chilipiper, DLRS, etc.) • Experience with Hubspot a plus • Understanding of US Real Estate is a plus

🏖️ Benefits

• a commitment to personal development, • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth.