Customer Success Lead

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Yobi

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AI • SaaS • Enterprise

Yobi is a revolutionary AI platform that augments human capabilities to enhance business communications and productivity. The company's platform integrates seamlessly into existing operational workflows, allowing users to manage all their communications, including SMS, voice calls, and social media messages, from a unified inbox. Yobi utilizes AI-driven features such as sentiment analysis, real-time transcriptions, and automatic language translation to improve customer service and streamline operations. It caters to various industries with tailored AI teammates, offering solutions like virtual receptionists and podcast hosts. Additionally, Yobi ensures seamless integration with popular business applications like Salesforce, Slack, and HubSpot, enhancing enterprise functionality and collaboration through superior human-AI partnerships.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

💰 $2.4M Seed Round on 2023-02

📋 Description

• Ensuring campaigns run smoothly and hit performance goals • Translate client objectives into clear media plans, creative needs, and setup requirements • Coordinate campaign launches and work closely with internal teams to keep everything on track • Monitor pacing and performance, and step in with optimizations or troubleshooting when needed • Coordinate with platforms like Nexxen, The Trade Desk, or Viant to support execution • Keep clients informed with regular updates, performance insights, and clear next steps • Collaborate with Sales, Product, and Engineering to resolve issues and share feedback from the field

🎯 Requirements

• 5 to 7 years of experience in programmatic advertising, with a strong track record of campaign delivery • Hands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or Viant • Experience working directly with clients and solving problems across both technical and strategic layers • A strong understanding of how campaigns are paced, optimized, and measured • The ability to jump into the platforms and figure things out when something’s not working • Clear communication skills and a calm, professional approach under pressure • A bias toward action, with a knack for bringing order to fast-moving environments

🏖️ Benefits

• Competitive Base Salary • Meaningful equity & financial upside - a real % of the company • Annual bonus target based on personal and company performance • Health, Dental, Vision - most plans will pay little to 0 out of pocket • Unlimited PTO - we care about impact, not tracking days you’re out • 401k with company match %