Staff Business Operations Analyst – CRM, Salesforce

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September 16

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Yubico

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Security • Cybersecurity

Yubico is a company specializing in secure authentication solutions. It is known for its flagship product, the YubiKey, which provides strong hardware-based protection against phishing and unauthorized access. Yubico's products and services are designed to enhance cybersecurity for enterprises, small and medium-sized businesses, and individuals by offering multi-factor authentication solutions that are both user-friendly and highly secure. Their technology integrates seamlessly with hundreds of applications and services, and they work closely with major tech platforms like Microsoft and Google to provide comprehensive security options. Yubico is committed to promoting cybersecurity across various industries including finance, healthcare, and government, with an emphasis on ease of use and strong protection.

201 - 500 employees

Founded 2007

🔐 Security

🔒 Cybersecurity

📋 Description

• Business Process Architecture & Improvement: Analyze and architect end-to-end business processes that span our Go-To-Market ecosystem—from lead generation in our Partner Portal to quoting in Sales Cloud, resolution in Service Cloud, and fulfillment via our ERP integration. Identify and quantify inefficiencies, risks, and scalability bottlenecks. • Data-Driven Solution Design: Collect, analyze, and interpret data from Salesforce, NetSuite, and related systems to provide meaningful insights into the efficiency of the solutions and processes they support. Collaborate with data teams to develop KPIs and dashboards that measure the health of our lead-to-cash and case-to-resolution processes. • Change Management: Guide operational teams through the complexities of system and process changes. Proactively identify and address risks related to new configurations, integration updates, and workflow enhancements to ensure smooth adoption. • Cross-Functional Collaboration: Serve as the primary liaison between business stakeholders and our technical teams. Translate complex business requirements into clear, actionable specifications for our Salesforce and NetSuite developers. • Strategic Project Leadership: Define the business requirements and scope for strategic projects aimed at enhancing our CRM and ERP capabilities. Coordinate with project managers and stakeholders to ensure technology projects deliver on their intended business value. • Process and System Documentation: Create detailed documentation of business processes, workflows, and system configurations, with a specific focus on Salesforce objects, integration points, and ERP handoffs. • Mentorship and Training: Mentor junior business analysts and conduct workshops for stakeholders on how to best leverage our integrated systems. Champion best practices for process design and system usage across the business. • Continuous Improvement: Proactively identify opportunities for automation and optimization within our business systems, utilizing tools like Salesforce Flow, integration middleware, and other technologies. Stay current on platform updates and industry trends to drive continuous improvement.

🎯 Requirements

• 8+ years of experience leading business process reengineering and transformation efforts, with a strong focus on CRM-centric operations. • Proven experience architecting business processes within a complex, highly integrated Salesforce environment. • Experience quantifying outcomes based on metrics and KPIs, and developing business cases to justify investments in system and process improvements. • Ability to navigate ambiguity and collaborate with diverse stakeholders to develop clear, actionable plans. • Demonstrated experience managing relationships and influencing senior stakeholders. • Bonus Skills & Experience: Extensive experience with the Salesforce platform, including Sales Cloud, Service Cloud, and Experience Cloud (Partner Portals). • Strong understanding of the quote-to-cash lifecycle and the business challenges of CRM-ERP integrations. • Experience building and managing dashboards (in tools like Looker Studio and Salesforce) to measure process efficacy. • Experience working across cross-functional teams in a global organization. • A command of Google Workspace.

🏖️ Benefits

• Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family. • Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting. • Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate. • Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program. • Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year. • Paid parental leave. All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total). • Commuter Benefits. If you need to commute to the office, we offer commuter benefits. • Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.