Digital Consultant, FSM

6 days ago

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Zaelab

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B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

📋 Description

• End-to-End FSM Implementation: Lead discovery workshops, requirements gathering, functional design, configuration, testing, and deployment activities for FSM solutions across ServiceNow, Salesforce, and custom architectures. • Solution Design: Translate client processes into clear functional specifications and align them with platform capabilities, including workflow design, data models, and integration patterns. • Configuration & Validation: Configure modules, build proof-of-concepts or sandbox environments, and validate solution approaches with stakeholders and technical teams. • Field Service Expertise: Guide clients in best practices across field operations, dispatch, workforce management, mobile workflows, and service lifecycle management. • Cross-Functional Collaboration: Coordinate with project managers, technical architects, and engineering teams to ensure high-quality sprint execution and successful delivery. • Testing & Adoption: Support UAT, deployment readiness, documentation, and training to ensure business adoption and value realization. • Practice Enablement: Contribute to improving delivery standards, reusable assets, and methodology within the FSM and CRM practice. • Continuous Learning: Stay informed on platform updates, AI-driven automation trends, and evolving best practices in FSM and CRM.

🎯 Requirements

• 2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms. • Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics. • Ability to understand complex operational requirements and translate them into structured functional and technical designs. • Experience collaborating directly with enterprise clients and navigating multi-stakeholder environments. • Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders. • Highly organized, structured, and capable of managing tasks, requirements, and timelines within an agile environment. • Demonstrated problem-solving and analytical skills with the ability to troubleshoot issues and identify effective solutions. • Interest in leveraging AI-driven insights, automation, and intelligent workflows within digital service operations. • Understanding of web development architectures, integration approaches, APIs, and data flows. • Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field. • Nice to Have: • Experience with Logik.ai • Participation in ServiceNow/Salesforce communities • Relevant FSM certifications.

🏖️ Benefits

• Unlimited Vacation/PTO • Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title