Project Management Manager

November 27

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Zaelab

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B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

📋 Description

• Leading a group of Project Management professionals and ensuring consistent, high-quality delivery across client engagements. • Standardizing delivery playbooks, driving consistent cadence across programs, monitoring portfolio health, and stepping into critical engagements to stabilize execution when needed. • Mentoring project managers, setting clear expectations, reviewing deliverables, and ensuring that teams deliver against scope, schedule, budget, and quality standards. • Upholding best practices, managing escalations, and partnering closely with cross-functional teams to ensure reliable execution and client satisfaction. • Overseeing a portfolio of moderate complexity, ensuring reliable delivery and predictable outcomes. • Guaranteeing that project plans, RAID logs, dependencies, financial data, and capacity plans are accurate and updated. • Tracking portfolio-level performance, risks, and health metrics, and driving corrective actions. • Partnering with Resource Management to assign project managers, resolve allocation conflicts, and forecast resource needs. • Enforcing delivery playbooks, PM methodologies, and governance standards across all projects. • Maintaining strong communication with clients and cross-functional partners. • Tracking team/project-level KPIs, project performance metrics, and portfolio outcomes for continuous improvement.

🎯 Requirements

• 5–8 years of total experience in Project or Program Management within a consulting, digital, technology, or services environment. • At least 2+ years of experience leading or managing others, either formally or through matrix leadership. • Strong grounding in delivery methodologies (agile, hybrid, waterfall), PM tools, portfolio/resource planning tools, KPI design, and financial tracking. • Demonstrated ability to manage multiple projects or portfolios and maintain consistent delivery standards. • Experience coaching project managers and enabling scalable delivery processes. • Strong stakeholder management skills with the ability to manage escalations and facilitate alignment with sponsors and cross-functional teams. • Excellent organizational, planning, problem-solving, and decision-making skills. • Proven ability to work collaboratively across product, engineering, operations, and finance teams. • Ability to balance people leadership and hands-on project involvement. • Bachelor’s degree in business, project management, or a related field preferred; PMP, CSM, or equivalent certifications are a plus.

🏖️ Benefits

• - Extended Healthcare Plan (Medical, Disability, Dental & Vision) • - Group RRSP • - Group Life - AD&D - Critical Illness Insurance • - Paid Time Off Benefits • - Work From Home - Flexible hours • - Training & Development • - Employee Discounts