Air Operations and Pricing Specialist

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Zencargo

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Transport • SaaS • Artificial Intelligence

Zencargo is a global digital freight forwarder that empowers businesses to make their supply chains a competitive advantage. They offer personalised freight solutions across ocean, air, and road, utilizing AI-driven technology to help customers make smarter decisions. Their platform provides enhanced visibility, real-time tracking, and collaboration tools to optimize supply chain management. Zencargo also focuses on sustainability, offering tools to reduce and offset CO2 emissions. They leverage data analytics to improve logistics and supply chain efficiency, ensuring businesses can adapt to market changes and maintain excellent customer service.

201 - 500 employees

🚗 Transport

☁️ SaaS

🤖 Artificial Intelligence

💰 $42M Series B on 2021-05

📋 Description

• Coordinate the booking, collection, and loading of customer shipments at origin, according to agreed customer KPIs. • Work directly with origin manufacturers and suppliers, or via agents, to ensure Cargo Readiness Dates (CRDs) are up to date and then when they fall into the booking window, get booked. • You will be responsible for ensuring consistent delivery of air freight services, specifically maintaining low origin dwell times within China and APAC. • Ensure the Zencargo platform is always up to date, including the accuracy and timeliness of operational updates and billing. • Manage the consolidation process with gateway facilities (Zencargo’s or a partner’s) to maximize ULD utilization and cargo density. • Manage daily ad-hoc pricing requests, ensuring fast turnaround times to meet client deadlines. • Liaise with airlines and local partners to secure the best spot rates and contract rates to meet client pricing and service requirements. • You will be responsible for maximizing margin, by achieving delivery margin and minimizing origin and destination costs. • Ensure costs are controlled or raised when they are incurred, and accurately document costs and revenues through V&As on the platform. • Establish a communications cadence and keep customers and internal teams up to date on their shipments. • You will be responsible for ensuring the performance of third parties, including manufacturers and our freight partners within the region. • Work with partners to manage shipments and escalate whenever partner SOPs are breached, firstly directly calling the partner, then raising to your direct manager.

🎯 Requirements

• A minimum of 2 years working in a top freight forwarding company in an Air freight team. • Fluent in Mandarin and English (Written and Spoken) is mandatory. • Experience with air freight pricing, requesting spot rates, and understanding market trends in the China/APAC region. • A customer-focused approach to solving problems. • Comfortable working with large volumes of data and reporting. • Happy to get into the weeds—we are a fast-growing start-up and everyone has to pull together to deliver our vision. • A desire and motivation to build something innovative and disruptive. • Willingness to travel within the region when required. • Experience of working in a start-up or SME is desirable, although not essential.