Zendesk
5001 - 10000 employees
Founded 2007
💼 Consulting
📣 Marketing
📦 Logistics
💰 Grant on 2019-09
Consulting • Marketing • Logistics
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Global Leave & Accommodation Program Manager
🕒 July 30
🌵 Arizona, Louisiana, +2 more states – Remote
💵 $118k - $178k / year
⏰ Full Time
🟠 Senior
🔴 Lead
📋 Program Manager
🦅 H1B Visa Sponsor
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Zendesk
5001 - 10000 employees
Founded 2007
💼 Consulting
📣 Marketing
📦 Logistics
💰 Grant on 2019-09
Consulting • Marketing • Logistics
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Own the end-to-end strategy for US Leaves of Absence and ADA/Reasonable Accommodations • Design, automate, and implement scalable workflows • Act as the primary point of resolution for complex employee escalations • Provide data-backed insights to HRBP, Legal, and Payroll teams • Regularly review and update policies and procedures • Seek and implement opportunities to integrate AI models • Manage relationships with leave vendors and coordinate with payroll
🎯 Requirements
• 7–10 years of experience in Benefits, HRBP, and heavily regulated environments • Deep background in FMLA, ADAAA, leaves, and reasonable accommodations • Exposure to global leave regulations • Passion for leveraging AI and modern tech • Ability to handle sensitive situations with empathy and confidence • Expertise in reasonable accommodation and Leave of Absence requests across various jurisdictions
🏖️ Benefits
• Global Leave & Accommodation Program Manager • Eligible for bonus, benefits, or related incentives • Flexibility to work remotely for part of the week
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