Principal Data Product Manager

Job not on LinkedIn

November 17

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $152k - $228k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

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Zendesk

WebsiteLinkedInAll Job Openings

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

📋 Description

• Collaborate with senior stakeholders across departments (Product, Sales, Marketing, Finance, Engineering) to define and refine core business metrics • Establish clear definitions, calculation methodologies, and data sources for all KPIs • Justify decisions made on definitions to senior stakeholders (including C-Suite) • Work closely with engineering and data teams to implement metric calculations and reporting dashboards • Provide insightful analysis of key metrics to identify trends, opportunities, and risks • Develop and deliver regular reports and dashboards to senior management • Effectively communicate complex data concepts to both technical and non-technical audiences • Promote data literacy across the organization

🎯 Requirements

• Bachelor’s or Master’s degree in a quantitative field (e.g., Mathematics, Statistics, Computer Science, Economics, Business Analytics) • 5+ years of experience in data product management, data strategy or analytics • Strong understanding of data platforms (Snowflake, dbt etc.), data modeling and enterprise analytics ecosystem • Proven experience within a software company or as a consultant • Strong understanding of software business models and key performance indicators • Strong understanding of the use of core business systems (ERP, CRM etc.) • Excellent communication and presentation skills • Strong project management and organizational skills • Ability to work independently and collaboratively in a fast-paced environment

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Bonus eligibility